We are recruiting...

Are you a customer focussed individual looking for an exciting new challenge? Hemel Hempstead BID are looking for a part time Street Ambassador.

Part-time hours: 25 per week

Job Type: Part-time, Permanent

Salary: £11,882.00 per year

To apply, email your CV with a cover letter to place.recruitment@savillspm.co.uk

Key Responsibilities

· Proactively engaging with the public providing a friendly welcoming presence offering help and directions where required in all weathers

· To work to an action plan agreed with the BID Manager

· To prepare own daily plan for discussion with the BID Manager

· To attend weekly briefings with the BID Manager

· Liaising with businesses in the town centre, building relationships, communicating relevant information and handling/escalating their enquiries as appropriate

· To have effective interaction with local authorities e.g. Police, local Council

· To maintain regular contact with BID levy payers, keep them informed of BID activities and relay any pertinent information to the BID management

· Contribution to the BID’s social media campaign dependent on skill level ie. taking photographs and talking to people about areas of interest

· To have a focus on working with key partners to reduce anti-social behaviour and tackle cleaning issues

· To support in the planning and delivery of activities and events

· To accurately reflect the BIDs values and service and to be aware of the BID’s activities and special events

· To keep up to date with and provide visitors with accurate information about the town centre

· To forge relationships with town centre partners and pass on relevant information for action, e.g. health and safety issues, graffiti, failed street lights, ‘sharps’, etc.

· To make BID management aware of any leisure or retail venue openings or closures within the BID area

· Strict attention to personal responsibilities in the areas of risk management and health, safety and welfare, both in terms of self and others

· Distribution of literature on behalf of the BID as required

· Adherence at all times to Company training procedures and protocols subject to level of attainment

· Adherence to all company policies and procedures as set out in the Staff Handbook

· Adherence to the uniform policy and adherence to the company’s general dress code

· To refer any requests by the media for comments or information to the BID Manager who will deal with as appropriate

· To attend training courses as directed by the BID Manager

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Essential

· Strong understanding of the roles of key agencies working in Hemel Hempstead town centre

· Friendly, outgoing personality

· Confidence in approaching town centre users in a warm, welcoming manner

· Ability to build rapport with businesses and answer or report their concerns sensitively and appropriately

· Ability to explain and describe geographical town centre locations with concise clarity

· Be approachable, listen carefully and deliver what is promised

· Ability to remain calm in potentially challenging situations

· Exceptional communication skills, when dealing with visitors, residents, police, etc

· Have the confidence to work on your own initiative as well as part of a team

· Willingness and ability to follow operational procedures, as dictated by the Company

· Strong work ethic with flexible attitude to duties and hours

· Good reporting skills

· Smart, presentable and reliable

· Be organised, thorough and show attention to detail

Desirable

· In depth knowledge of Hemel Hempstead town centre

· Experience working in a customer facing role

· Passionate about Hemel Hempstead

The candidate attributes detailed above are considered to be non-essential although training will be provided on more technical aspects of the role.